Cancellation and Refunds

1. Summary

• Cancelling the renewal costs nothing, at any time, and Premium continues until the end of the period already paid.
• Purchase on the website: you have 7 days to withdraw and get everything back, the same way you paid (Brazilian Consumer Code, art. 49). Just tap Cancel this purchase in My account.
• Purchase through Google Play or Amazon: the refund request is made in the store, under its rules. In Brazil, the 7-day right of withdrawal also applies.
• Lifetime Premium does not renew and does not expire; the 7-day withdrawal applies to it as well.

2. Cancelling the yearly subscription’s renewal (website, card)

In My account (dazoplayer.app/en/account), tap Cancel subscription. You confirm on Stripe’s secure page (the Customer Portal), where you can also change the card and see the receipts. After cancelling:

• there is no new charge;
• Premium continues until the expiry date shown in My account;
• you can resume the subscription before it expires, in the same place, or renew for 1 more year afterwards.

During the 7 free days, cancelling before the end of the trial costs nothing: no charge is made.

3. Yearly Premium paid with Pix and “1 more year”

Pix and “1 more year” are one-time payments: there is no automatic renewal and therefore nothing to cancel. We e-mail you 7 days before Premium expires, and you decide whether to renew.

4. Withdrawing from a purchase made on the website (7 days)

Under Brazilian law (Consumer Code, art. 49), you can withdraw from a purchase made over the internet within 7 calendar days of the payment, without giving a reason, and get back everything you paid.

How: sign in to My account and tap Cancel this purchase, which appears during the 7 days. Right away:

• Premium leaves the account;
• the subscription, if any, is cancelled;
• the refund is requested from Stripe through the same means you paid with (card or Pix). The money comes back within your bank’s or card issuer’s timeframe, usually by the next statement closing for cards, or within a few business days for Pix.

If you prefer, request it by e-mail at support@dazoplayer.app, from the account’s e-mail, within the 7 days. Withdrawal applies to yearly (card or Pix), to “1 more year” and to lifetime. When you withdraw from a lifetime purchase made in exchange for a yearly plan, the cancelled yearly plan is not reinstated.

5. Purchases through Google Play or Amazon

When you pay on the TV through the store, it is the store that charges, renews and refunds:

• Google Play: cancel the renewal in Google Play › Payments and subscriptions › Subscriptions. The refund is requested from Google Play (Help › Request a refund). Where Brazilian law guarantees the refund and the store declines, write to us: DAZO issues the refund through the store’s console.
• Amazon Appstore: cancel in Your account › Your subscriptions. The refund is requested from Amazon, through its Help Center. Amazon does not let the developer cancel a subscription on a person’s behalf: so, if you switch to lifetime, turn off the renewal at Amazon.

When you cancel in the store, Premium continues until the end of the paid period.

6. Outside Brazil

People in the European Union, the United Kingdom, Norway or Switzerland buy Premium only through the stores (Google Play or Amazon) and follow the store’s and the local law’s cancellation and refund rules.

In other countries, purchases on the website follow the rules on this page; the mandatory rights of your local law continue to apply. In the United States, the yearly subscription with a free trial shows the price, the date of the first charge and how to cancel before you confirm, and sends a reminder by e-mail before each renewal; you cancel online, in My account › Cancel subscription, through Stripe’s Customer Portal.

7. Refunds after the 7 days

After the 7 days there is no refund for the period already paid, except:

• if a defect in our service prevents the use of Premium and we do not fix it within a reasonable time after your notice;
• if DAZO significantly reduces Premium’s features or discontinues the service (proportional refund, as stated in the Terms of Use, sections 10 and 12);
• where the law of your country guarantees it.

Playback depends on your playlist, your provider and your internet connection; problems with the playlist do not give a right to a Premium refund, because DAZO does not provide the playlist.

8. Card chargebacks and disputes

If a payment is reversed or disputed at the bank, the Premium linked to it is turned off. Please talk to us first: we resolve things faster than a dispute does.

9. Contact us

Questions about cancellation and refunds: support@dazoplayer.app. We usually reply within 5 business days. To delete the whole account: dazoplayer.app/en/delete-account (deleting the account does not refund the period already paid, but it cancels the renewal).